Frequently Asked Questions
Everything you need to know about bringing Folk Interiors into your home.
What are your shipping rates and delivery times?
We offer flat-rate shipping on all domestic orders. Standard delivery typically takes 3-5 business days, while larger furniture items may require 7-10 business days for specialized handling.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are your products ethically sourced?
Yes, at Folk Interiors, we prioritize artisanal craftsmanship. We partner with independent makers and sustainable manufacturers to ensure our products are both high-quality and ethically produced.
Do you offer international shipping?
Currently, we ship to the United Kingdom, Europe, and North America. International shipping rates and customs duties are calculated at checkout based on your specific location.
What should I do if my order arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or refund immediately.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.